Coranavirus Update

--------- COVID-19 INFORMATION ----------
Earth Fairy cares about your health and safety
We are OPEN and continue to serve you safely

 

Can I place an order?

Yes, we are working hard to ensure all orders are still dispatched in the safest, and most timely manner possible. Please note that Australia Post is experiencing significant delays in their parcel distribution network.  More information can be sought direct from Australia Post

Is Express Post still an option?

Yes, it is still the fastest way of receiving your order, but Australia Post have suspended the Express Post guarantee temporarily.  Further information is available from Australia Post

What's the status of my order?

For a real time update on the status of your order, please log in to your account.  Here you will find tracking information and order details.

Can I still make returns?

Yes, our generous 30 day "no questions asked" Return Policy remains in place. You can buy with absolute confidence.

Do I still need to physically sign for my delivery?

No.  Australia Post has suspended the requirement of a signature on delivery. Instead, the Australia Post staff member will ask and record your name and sign on your behalf.

You will still need to be present for this to occur, but contact will be minimised by leaving your parcel at the door until the Australia Post team member has left the premises.

One last thing...

Earth Fairy was born out of a desire to spread joy and magic throughout the world.  Our products have always provided a sense of escape from reality. We need that now - more than ever! We genuinely care about you and your family's wellbeing.  We will look after each other and get through this together! 

Still got questions? Its important we stay connected. Contact us and we'll do our best to help you. 

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