FAQ - Earth Fairy

FAQ

Can I purchase a gift card?

Yes, just follow this link to download a Gift Card of your desired value.

Website Discrepancies

While it is unlikely, occasionally quantity discrepancies will occur on our site. If your order includes an item which is out of stock we will contact you to discuss your options.  We do not dispatch any part of your order until finalised.

Product Availability

We source our range of products from around the world to bring you the most comprehensive selection of fairy garden related items in Australia. While we do our best to ensure items are always in stock, international shipping schedules may be delayed for a variety of reasons. If the item you would like to purchase is out of stock, please use the “Notify Me” option on the product listing by entering your email address. Once the item arrives back in stock, our system will notify you immediately. Please contact us if you need further information.

Product Care

Most of our items are perfectly suited for outdoor use unless specified otherwise.  We highly recommend coating the products once a year with a water-resistant matt lacquer. This will protect them from water and sun and greatly extend their use. Keeping them sheltered or out of direct sunlight and rain will also help.

Safety

Please remember all our products are recommended for children 3 years and over only.

All our products contain small parts, and are not suitable for children under 3 years as they pose a choking hazard. 

Our  products are not considered toys, and as such, all small children should always play only under strict adult supervision.  They all have the potential to contain small pieces and sharp edges. If not handled with care or dropped on a hard surface, they could break.

If purchasing our products for children, it is important to consider their age and stage of development. It is the responsibility of the parent/guardian/carer to gauge the suitability of our products.

Sizing

We source our products from different suppliers all over the world, and they come in a vast array of colours and sizes.  We strive to give dimensions on all aspects of our items wherever possible, so please check that your chosen pieces will compliment the sizing of your existing goods.

Customer Photos

We so love to see our beautiful pieces go to loving homes and nothing makes us happier than when you share your photos with us.  Please don't hesitate to send us your photos at info@earthfairy.com.au - we would love to share them.  If you don't want your photos shared please be sure to say so in your email.  We also have a facebook page where our customers like to share their gardens.  Visit facebook.com.au/earthfairystore

Damaged Items

We take extra care to package our items carefully for shipping, but should something arrive broken, please contact us within 48 hours to state your claim.  Please provide a photo via email to info@earthfairy.com.au and we will discuss how best to proceed.